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Personal Data

1: Definitions

What is "Personal Data"?

This is any information relating to an identified or identifiable natural person. Is deemed to be an identifiable natural person, a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, geolocation data, an online identifier, or to one or more specific elements specific to their physical, physiological, genetic, psychic, economic, cultural or social identity.

What is a "Personal Data Processing"?

It is any operation or any set of operations carried out or not using automated processes and applied to personal data or sets of data, such as collection, recording, organization, structuring , conservation, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or any other form of provision, reconciliation or interconnection, limitation, erasure or destruction.

What is a "Data Controller"?

It is the natural or legal person, public authority, service or other body which, alone or jointly with others, determines the purposes and means of processing.

What is a "Subcontractor"?

It is the natural or legal person who processes personal data on behalf of the controller.

What is "Consent"?

It is any manifestation of will, free, specific, enlightened and unequivocal by which the data subject accepts, by a declaration or by a clear positive act, that personal data concerning him / her be processed.

2: Who is the Treatment of Head of Personal Data?

CORDELIA SAS with a capital of 15,245 Euros, registered with the Paris RCS under number 328 319 777, whose head office is located at 21 rue Cambon - 75001 PARIS, represented by Eric MAUGARET in his capacity as Managing Director. the purposes and means of the processing defined below.

3: Where do we collect your Personal Data?

Your Personal Data may be collected on multiple channels, such as, for example, our stores, our websites, our mobile applications, or the telephone or social networks.

4: What are the categories of Personal Data we process?

Customer Account Data: This is the data necessary for the creation of the customer account and the data that you can decide to provide to benefit from a personalized experience on our site. This data includes in particular: e-mail address, first name, last name, postal address, other addresses for delivery or invoicing (ex: professional postal address), number of children, password ,.

Purchase Data: This is the data relating to the purchases you make on the website or in one of our stores. This data includes in particular: Customer Account data (see above), bank data, delivery address (if different from account address), shop selected for delivery, items ordered, date of order, date of delivery, returned items, date of return request, date of receipt of returned item, refund information.

Prospecting data: This is data concerning you that we use to send you messages relating to the news of our brands. This data includes in particular: surname, first name, e-mail address, telephone number.

Geolocation data: This is data concerning your geographical position at a specific time.

Customer Experience Data: This is data that you provide to us as advice on our products and services.

Among the Personal Data collected, some are mentioned with an asterisk in order to clarify the compulsory nature of the collection.

5: What are the Personal Data that we process and related purposes?

We collect your Personal Data:

  • of the Customer Account: to create and manage your customer account, as well as personalize your customer experience on our site with your consent when you create your account without placing orders and for data which is not strictly necessary for the execution of the contract. It is on this basis that the Execution of the sales contract is based.

  • Purchase : to manage, track and process your order on our site, within the legal framework of the Execution of the sales contract.

  • prospecting: to manage your subscriptions and send you brand news electronically and to allow us to set up and send you electronic advertising adapted to your possible needs. It is on these bases that the Execution of the sales contract is based and with your consent, as in accordance with article L. 34-5 of the Post and Electronic Communications Code, if the prospecting messages that we send to you relate to products similar to those that you have already purchased and that you did not object to the sending of such messages.

  • Geolocation: to indicate the store closest to your geographic position, with your consent.

  • Customer Account Data, Purchase Data and Prospecting Data: to fight against Fraud because it is the legitimate interest of the data controller.

  • D Onnée Customer Experience: to improve our products and our website based on your experience, because it is the legitimate interest of the controller

6: Will you receive offers?

We may use your Personal Data as part of a commercial process towards you, by e-mail and / or by SMS. We respect the rules relating to the prior and express collection of the customer's consent for sending commercial prospecting. When creating your account on the site, you are expressly asked to give your consent to receive promotional offers and news from us. Consequently, you will not receive commercial prospecting if you have not consented to it. More information on your rights in section n ° 12 "What are your rights on your Personal Data?" "

7 Who are the recipients of your Personal Data?

CORDELIA SAS will only pass on your Personal Data to third parties for prospecting purposes if you have given your consent to do so. Authorized personnel from the following departments: sales, communication, marketing, IT, human resources, innovation, action fund.

External recipients, the authorized personnel of:

• Providers

• Subcontractors, as part of the following missions: customer service management, online chat management, order processing and delivery on the e-commerce site, routing of commercial SMS and emails, detection and prevention of fraud. Subcontractors act only on our behalf and on our instructions.

9: Your Personal Data they are transferred outside the European Union?

Data may possibly be transferred outside the European Union, in particular within the framework of the exploitation of data to social networks.

10: What is the shelf life of your Personal Data?

  • The Customer Account data is kept for the entire duration of the customer account opening and 5 years in archive from the deletion of the account.

  • Purchasing data is kept for 1 year in an active database, then 4 years as an archive.

  • Bank details are kept for the duration of the payment transaction.

  • Prospecting data is kept for 3 years from the last contact we have with you.

  • Geolocation data is kept for 1 month from the date the data is recorded.

11: What are the security measures on your Personal Data?

CORDELIA SAS, as the Controller of your Personal Data, undertakes to take the necessary measures to ensure the security and confidentiality of the personal data transmitted, and this in compliance with the legal provisions in force.

12: What are your rights about your Personal Data?

In accordance with European Regulation 2016/679 of April 27, 2016 on the protection of Personal Data, you have the following rights:

  • Right of access: You have the right to obtain access to all of your personal data which concerns you. A copy of these will then be sent to you.

  • Right of rectification: You have the right to obtain the rectification of your personal data, if these are inaccurate, incomplete or require an update.

  • Right to object: You have the right to object, at any time, to the processing of personal data, unless this corresponds to a legal obligation.

  • Right of erasure: You have the right to obtain the erasure of all of your personal data.

  • Right of portability: You have the right to receive personal data concerning you in a structured, commonly used and machine-readable format. You also have the right to require the transmission of your personal data directly to another controller, when this is technically feasible.

  • Right of limitation: You have the right to obtain the limitation of the processing, in particular if you dispute the accuracy of the personal data that we process about you.

  • Right to issue advance directives: You have the possibility of indicating your directives as to the fate of your personal data after your death. For that, you just have to send us your wishes (conservation, erasure, or other specific wishes).

13: How to exercise your rights to your Personal Data?

You can exercise your rights by the following means:

  • By post: by writing to the following address:

CORDELIA - Customer Service - 9 rue de Paris - 03200 VICHY - France,

Please note that, in the context of the exercise of rights by applicants, our Customer Service may be required to verify the identity of said applicants, possibly requesting a copy of a valid identity document. To facilitate the processing of your request, it is advisable to give us your last name, first name and your email address.

CORDELIA SAS undertakes to send you a reply within a maximum period of one month from the date of exercise of your right.

In addition, to facilitate access to your rights:

  • Each newsletter sent by the company CORDELIA SAS, offers you an unsubscribe link, allowing you with one click, to easily unsubscribe from newsletters and news from the CORDELIA brand and / or its Partners if necessary;

  • Each SMS sent by CORDELIA offers you a "STOP SMS";

  • You can also manage your preferences in terms of commercial prospecting directly by logging into your web account, in the "My newsletters and alerts" section.

Finally, we remind you that you can contact the National Data Protection Commission (CNIL) at any time: https://www.cnil.fr/fr/agir

14: How to contact our "Data Protection Officer"?

We inform you that CORDELIA SAS has appointed a DPO, whom you can contact at any time as follows: By post, by writing to the following address: CORDELIA - Customer service - 9 rue de Paris - 03200 VICHY - FRANCE or by email to the following email address: service-clients@cordelia-lingerie.com

15: Updating our Privacy Policy

CORDELIA SAS may occasionally change its Personal Data policy. This modification will be made visible by the last update date present at the top of this section.

 

Last update: Friday April 24, 2020 at 11:29

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